Raghu Krishnaiah, Chief Operating Officer of the University of Phoenix, participated in the Higher Education Shared Services & Outsourcing Week (SSOW) event in Las Vegas, Nevada, on September 14, 2023. He served as a practitioner panelist in the session titled “The Future of Work: What’s Next in Higher Education?” The three-day event brought together shared services leaders from various colleges and universities to discuss challenges and opportunities in higher education shared services.

During the panel discussion, Krishnaiah emphasized the importance of a skills-based approach to talent development in higher education. He cited the University of Phoenix’s 2023 Career Optimism Index study, which found that 70% of American workers believe that more opportunities to apply new skills would make them more likely to stay with their company throughout their careers. Krishnaiah highlighted the benefits of a skills-based approach, including stronger talent attraction and retention strategies, a more agile workforce, and increased alignment with business goals.

Krishnaiah also discussed the evolving nature of work in higher education, given rapid technological innovation and changing workforce demographics. He shared insights from the University of Phoenix’s approach to skills development as an employer, an educational institution, and a provider of upskilling solutions for employers.

Raghu Krishnaiah has over 20 years of experience in P&L management, strategy, sales and marketing, operations, technology, human resources, and data analytics. As the Chief Operating Officer at the University of Phoenix, he plays a key role in the university’s transformation and oversees all operating strategies and results.

The University of Phoenix focuses on providing flexible and relevant education to working adults, helping them enhance their careers and adapt to a changing world. Their programs offer flexible schedules, interactive learning, and a commitment to career services for life.